Cleanteq Utilities LTD is committed to protecting the privacy of personal information collected through www.Cleanteq.ca, our communications, and our service-related interactions.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and how individuals can request access to their personal information.
This policy is intended to support privacy practices for a British Columbia private-sector business. Privacy obligations for businesses in British Columbia are addressed under PIPA, and federal privacy law may also apply in some circumstances.
Cleanteq Utilities LTD provides water and wastewater operation and maintenance, monitoring, reporting, documentation, and compliance support for utility infrastructure in British Columbia. This includes support for systems such as private utilities, strata infrastructure, decentralized systems, and water and wastewater facilities described on our website.
Website: www.Cleanteq.ca
Email: utilities@cleanteq.ca
Phone: 778 744 9955
We may collect personal information that you voluntarily provide when you:
Depending on the interaction, this information may include:
We may also collect limited technical information when the website is used, such as browser type, device type, IP address, and general website usage data, where this information is collected through standard website operations or hosting systems.
We use personal information for legitimate business purposes, including to:
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, which is a core requirement under Canadian private-sector privacy law.
Where required, Cleanteq Utilities LTD will collect, use, or disclose personal information with consent. Consent may be express or implied, depending on the nature of the information and the context of the interaction.
For example, if you contact us through the website or by email and provide your contact details, we may use that information to respond to your request and continue the related communication.
Cleanteq Utilities LTD does not sell personal information.
We may share personal information only where necessary for business operations, including with:
Any sharing is limited to what is reasonably necessary for the relevant purpose.
Cleanteq Utilities LTD takes reasonable steps to protect personal information against unauthorized access, use, disclosure, loss, or misuse.
These steps may include administrative, technical, and physical safeguards appropriate to the sensitivity of the information.
No website, email system, or online transmission method can be guaranteed completely secure. For that reason, while we take reasonable measures to protect information, we cannot guarantee absolute security.
We retain personal information only as long as reasonably necessary for the purpose for which it was collected, and as required for legal, regulatory, insurance, recordkeeping, or legitimate business purposes.
When information is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate.
Individuals may have the right to request access to their personal information and request correction of information that is inaccurate.
Canadian privacy guidance states that businesses subject to private-sector privacy law are generally expected to provide access to personal information, and federal guidance notes a typical response period of 30 days under PIPEDA.
To make a privacy request, please contact:
Cleanteq Utilities LTD
Email: utilities@cleanteq.ca
Phone: 778 744 9955
Please provide enough detail for us to identify the records or information requested.
Our website may contain links to other websites or third-party services. Cleanteq Utilities LTD is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any external sites they visit.
Our website and services are intended for business, infrastructure, property, and utility-related inquiries. We do not knowingly collect personal information from children through the website.
Cleanteq Utilities LTD may update this Privacy Policy from time to time to reflect operational, legal, website, or service changes.
The most current version of this policy should be posted on www.Cleanteq.ca with the effective date shown below.
If you have questions about this Privacy Policy or about how Cleanteq Utilities LTD handles personal information, please contact:
Cleanteq Utilities LTD
Email: utilities@cleanteq.ca
Phone: 778 744 9955
Website: www.Cleanteq.ca
